Advanced Marketing Communications

Topics Covered in This Course:

In Section 1 of this course you will cover these topics: Know why service matters Use behaviors that engage your customers In Section 2 of this course you will cover these topics: Apply your best listening skills Use the telephone for good service In Section 3 of this exam you will be evaluated on below listed topics: Create friendly web sites and electronic communication Recognize and deal with customer turn-offs In Section 4 of this course you will cover these topics: Get customer feedback Recover the potentially lost customer In Section 5 of this course you will cover these topics: Exceed expectations with value Give customers a-plus information Exceed customer expectations with convenience and timing Managing your time and tasks to reduce stress Get employees to give great service Recognizing the emerging trends in customer service