Basics of Total Quality Management
Topics Covered in This Course:
In Section 1 of this course you will cover these topics:
Customer satisfaction.
Continuous process improvement.
Performance measures.
In Section 2 of this course you will cover these topics:
Benchmarking.
In Section 3 of this exam you will be evaluated on below listed topics:
Information technology.
Quality management systems.
In Section 4 of this course you will cover these topics:
Quality function deployment -qfd-.
Failure mode and effect analysis -fmea-.
In Section 5 of this course you will cover these topics:
Products liability.
Total productivity maintenance.
Statistical process control -spc-.
Experimental design.
Taguchi's quality engineering.